1.1 Defect or malfunction of the product
Returns will only be accepted after verification of the validity of the claim.
Claims due to other situations, such as improper storage by the customer, misuse, or similar, will not be accepted.
Evidence is required (photos, videos, batch number, product samples) to effectively verify the defect and for internal traceability.
Claim period: According to Article 26 of the Consumer Defense Code (CDC), for apparent defects, the claim period is 30 days for non-durable products (food, hygiene products, etc.) and 90 days for durable products (furniture, appliances, automobiles, etc.).

1.2 Products delivered partially non-compliant with the order, tampered with, or damaged
Cases in which one or more items were delivered not in accordance with the original order may be partially returned. Contact Vulcaflex to request the return.
A written note must be made on the transport document stating that there was damage and/or that the delivery did not match the order.
Claim period: 7 (seven) calendar days after receiving the product.

For a product exchange or customer reimbursement to occur, it is essential that the return note be sent to Vulcaflex within a maximum period of 10 (ten) calendar days.

For the return to be accepted by Vulcaflex, the returned item must be sealed, in its original packaging, with all pieces, components, accessories, and no signs of use.