We, at Vulcaflex Indústria e Comércio Ltda, are committed to safeguarding your privacy and protecting your data. The purpose of this document is to clarify which user information is collected on our Website – https://vulcaflex.com.br
– and how this data is used.

Vulcaflex, through its website and the device from which it is accessed, collects various data and information, aiming, above all, to provide an increasingly better experience for you.

Vulcaflex recognizes that your privacy is very important; therefore, we take all possible measures to protect it. In this sense, this Privacy Policy (“Policy”) aims to inform you how your personal information and data will be collected, used, shared, and stored through our website. This document is an integral part of our Website Terms of Use, which provides an overview of our Website.

This Privacy Policy applies when you use our content that involves online and offline data collection, including Personal Data collected through our various channels, such as: website, third-party social media, Customer Service, and events.

Our users can choose the types of data that will be collected, used, and shared, as described in this Privacy Policy, which is in compliance with the General Data Protection Law (LGPD) – Law No. 13.709/18.

Acceptance of our Policy will occur when you provide us with information to access content available for download on our Website or access one of the channels mentioned above.

Acceptance of our data policy will occur through the user’s consent to the use of their data for each of the purposes described herein. This will indicate that you are aware of and fully agree with the way we will use your information and data. If you choose not to provide us with the Personal Data necessary to download our content, or for online service (we will indicate when applicable), or do not agree with this Policy, we will not be able to provide our content and/or online services to you.

If the User does not wish their personal data to be processed, especially when it is necessary to access downloadable content on our Website or one of our channels, they may choose not to use this Platform.

In case you disagree with our data policy, we are available to clarify or resolve your doubts.

1. What are the sources of personal data?

The amount and type of information collected by Vulcaflex vary according to your use of our services. We will collect different data if you are visiting our website or downloading our content.

This Policy applies to Personal Data we collect from or about you through the following sources:

• Consumer-oriented websites operated by or for Vulcaflex, including mini-sites we maintain on third-party social networks, such as Facebook (sites).
• Interactions with ads. Interactions with our ads (for example, if you interact with one or more of our ads on the Google search network or any third-party website, we may receive information about that interaction).
• Data stored by Us. During our interactions with the user, we may store Personal Data about You (for example, records of your interactions with our content and emails).
• Events held and organized by Vulcaflex, as well as events in which Vulcaflex participates as a sponsor or exhibitor.

It is also worth mentioning that we store information about all previous contacts with our users. This information includes content downloaded from our pages and interactions via email, such as opens and clicks.

By clicking the content sharing buttons on social networks available on our pages, the user will post the content through their profile on the selected network. Vulcaflex does not have access to users’ login credentials on these networks, nor will it post content on behalf of the user without their action.

It is important to note that all data we collect is used to provide our services. Therefore, all data and information about you are treated as confidential, and we will only use them for the purposes described here and always with your consent, mainly so that you can fully use our services and improve your user experience. In this regard, see Section 2 for what applies to you.

1.1. What are the Legal Bases for data collection?

We use only legally authorized bases for data collection, such as legitimate interest and proper execution of concluded contracts. When the legal basis for collection is not consent, we will always comply with applicable legislation and respect the rights and freedoms of the data subjects.

It is your right as a data subject to request at any time the modification, removal, or cancellation of permissions for the processing of your data through our Customer Service (EMAILS TO: [email protected]
).

2. What types of data does Vulcaflex collect?

2.1. Website Visitors

If you only access our websites, we will collect your browsing data. In this case, when you visit our website, a “cookie” is placed in your browser via Google Analytics software to identify how many times you return to our address.

“Cookies” are identifiers we transfer to your browser or device that allow us to recognize your browser or device and inform us how and when pages and resources on our Services are visited and how many people access them.

We also use Cookies and browsing data, such as URLs (Uniform Resource Locators), to collect information about the date and time of your visit and the solutions and information you searched for and viewed. Like most technology companies, we automatically collect this personal data and store it in log files whenever you visit our website or access your account on our network. We may use session cookies (which expire after closing the browser) and persistent cookies (which remain on your computer until you delete them) to provide a more personal and interactive experience on our site. Persistent Cookies can be removed by following the instructions in your Internet browser’s help file.

You may choose to limit, refuse, or disable Cookies through your browser settings. However, by doing so, some areas of our website may not function correctly, which may prevent you from benefiting from some of our features.

Again, this Privacy Policy does not cover the use of Cookies by third parties, and we are not responsible for their privacy policies and practices. Note that Cookies placed by third parties may continue to track your online activities even after you have left our Services.

2.2. Vulcaflex Leads

If you interact with our materials and content, we will collect, in addition to your browsing data mentioned in the Visitors section, your page visit data and other information you choose to share with us through your interactions with our forms, Landing Pages, and emails, for example.

To provide content and materials of your interest, it is often necessary to cross-reference data we collect from you, so that our marketing actions are directed to what you expect to receive from us. We ensure that this cross-referencing is not done in a discriminatory manner and does not violate any individual rights or freedoms.

Additionally, you can request at any time the modification, removal, or revocation of permissions for processing your data through our Customer Service (EMAILS TO: [email protected]
).

Considering all these points, some possible uses of your data may occur. In this regard, we recommend reading the examples below:

• Your email is used to send the material or information you requested in the form. It may also be used to send Newsletters, always related to topics about rubber products for automotive, bike, or industrial lines, as well as communications about Vulcaflex products. However, the user can unsubscribe at any time;
• Vulcaflex employees may occasionally contact you via email or phone to conduct surveys or present products and services;
• Send you messages regarding support or service, such as alerts, notifications, and updates;
• Communicate with you about products, services, promotions, news, updates, events, and other subjects that may interest you;

Deliver targeted advertising according to your preferences, interests, and other information collected.
2.3. Vulcaflex Website Users

If you download any of our content, we will collect the following categories and types of personal data: contact data (name, email, and/or phone), location data (country, state, and/or city), professional profile data (position, company name and/or segment where you work, number of employees in that company, academic background or years of experience), company identification data (name, CNPJ, address), and marketing data (your marketing preferences and/or information about your CRM).

If you register using your Facebook/Google account, we will collect publicly accessible personal data from your social network profile, such as name and profile picture.

For downloading our content, the following data is collected:

• Contact data (name, email, and phone), professional profile data (position, company, company segment, number of employees).

To provide more personalized service, such as quotes or responses to inquiries about our products or services, the following data is collected:

• Contact data (name, email, and phone), professional profile data (position, company, company segment, number of employees), location data (country, state, and city), company identification data (company name or trade name, CNPJ).

2.4. Participants of events organized by Vulcaflex or events where Vulcaflex participates as a sponsor or exhibitor

In events organized by Vulcaflex, the data necessary to confirm your registration (such as name, location data, company you work for, residence, and identification data such as CPF or CNPJ) will be collected either by Vulcaflex or through a third-party platform.

Your email data, collected before and during events organized by Vulcaflex or events where Vulcaflex participates as a sponsor or exhibitor, will be shared with our Marketing team to send you content and updates regarding topics related to the event or about products, services, tips, and information relevant to the event theme (rubber products for automotive, bike, or industrial lines).

3. With whom does Vulcaflex share your data?

Vulcaflex may operate in collaboration with other companies across a wide range of activities, including providing location-based services, advertisers, sponsors, and business partners, both online and offline, as well as promotion and performance analysis tools. Therefore, we reserve the right to share your information, including location, registration, and interest data, with the companies listed below, whenever possible, anonymously, to maximize your privacy.

We do not rent, sell, or transfer your personal data to anyone except the partner companies listed below. We may share your personal data in the following cases:

Advertisers: You may occasionally receive directly advertisements, content, and links displayed in a personalized manner from Vulcaflex, according to your interests and behavior on our Website. For this purpose, data may be shared between Vulcaflex and the targeted advertising platform, mainly unique identifiers, IP addresses, cookies, and other information collected from your browser, which may be used to measure the effectiveness of online advertising. You can always opt out of this advertising by contacting us via our Customer Service (EMAILS TO: [email protected]
).

Our Partners: We hire other companies to perform work on our behalf and need to share your personal data with them to provide products and services for you. For example, we use data hosting services to store our database. Our Partners are only authorized to use personal data for the specific purposes they were contracted for; therefore, they will not use your personal data for other purposes beyond the provision of services as contractually stipulated.

Statistics: Data stored by Vulcaflex may be used for statistical purposes (analytics). These data are aggregated to provide a macro-level analysis and do not aim to identify or make identifiable the data subjects, but only to better understand how they access the Vulcaflex Website to improve the user experience.

To safeguard and protect Vulcaflex rights: We reserve the right to access, read, preserve, and disclose any data we believe is necessary to comply with a legal obligation or court order; enforce or apply our Website Terms of Use and other agreements; or protect the rights, property, or safety of Vulcaflex, our employees, users, or others.

It is worth noting that Vulcaflex will immediately inform partners with whom shared use of your data has occurred of any correction, deletion, anonymization, or data blocking so that they can replicate the same procedure, except where such communication is demonstrably impossible or would require disproportionate effort.
4. What are the rights of data subjects?

You can always choose not to disclose your data to us, but be aware that some of this data may be necessary to register on our Website, receive our Newsletters, or use some of the content we offer to users. Regardless, you will always have rights regarding privacy and the protection of your personal data, and we, in addition to being concerned with the security of this data, are also concerned that you have access to and knowledge of all your rights regarding personal data.

Thus, below we summarize all the rights you have under the General Data Protection Law (LGPD), other Brazilian sectoral laws related to data protection, and the General Data Protection Regulation (GDPR), which are:

• Right of access;
• Right to rectification;
• Right to deletion;
• Right to confirmation of the existence of processing;
• Right to request blocking or elimination;
• Right to information from public or private entities;
• Right to restrict processing;
• Right to review automated decisions;
• Right to object to processing;
• Right to an explanation of the logic behind the collection of your data;
• Right to information about the possibility of not giving consent and the consequences of refusal;
• Right to withdraw your consent.

Below is a brief explanation and examples of some of these rights:

Request access to your personal data. This right allows you to request and receive a copy of the personal data we hold about you.

Request rectification of your personal data at Vulcaflex. This right allows you at any time to request correction and/or rectification of your personal data if you identify that some of it is incorrect. However, to effect this correction, we will need to verify the validity of the data you provide.

Request deletion of your personal data. This right allows you to request the deletion of your personal data from our Website. All collected data will be deleted from our servers when you request it or when it is no longer necessary or relevant to provide our services, unless there is any other reason for its retention, such as a legal obligation to retain data or the need to preserve it to safeguard Vulcaflex rights. To change your personal information or delete it from our Website, simply send an email to [email protected]
.

Right to object to data processing. When we rely on legitimate interest (ours or third parties’) and there is something specific about your situation that makes you want to object to processing in this area, as you believe it impacts your fundamental rights and freedoms. You also have the right to object when we process your personal data for direct marketing purposes. In some cases, we may demonstrate that we have legitimate reasons for processing your data that override your rights, as these may be essential for providing the product and/or service.

Right to request blocking or deletion. This right allows you to request that we suspend the processing of your personal data in the following scenarios: (a) if you want us to verify the accuracy of the data; (b) when you need the data to be maintained even if we no longer need it, as necessary to establish, exercise, or defend legal claims; or (c) if you objected to the use of your data, but we need to verify whether we have legitimate reasons to use it.

Restrict the processing of your personal data. This right allows you to request that we suspend the processing of your personal data in the following scenarios: (a) if you want us to verify the accuracy of the data; (b) when you need the data to be maintained even if we no longer need it, as necessary to establish, exercise, or defend legal claims; or (c) if you objected to the use of your data, and we need to verify whether we have legitimate reasons to use it.

Right to withdraw consent at any time. You have the right to withdraw your consent; however, this will not affect the legality of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain content and information. If this is the case, we will notify you at the moment it occurs.

Right to review automated decisions. You also have the right to request a review of decisions made solely based on automated processing of your personal data that affects your interests.

It may be necessary to request and confirm specific information about you to help us verify your identity and ensure your right to access your personal data (or exercise other rights). This is a security measure to ensure that personal data is not disclosed to anyone who is not entitled to receive it.

We may also contact you for more information regarding your request in order to expedite our response. Your legitimate requests will be handled within 5 (five) business days. If your request is particularly complex or you have made multiple requests, we will notify you and keep you updated on the progress if it requires more time than outlined here.

If you have any questions about these matters or how to exercise these rights, feel free to contact us via our Customer Service (Email: [email protected]
).
5. How long will Vulcaflex store the data?

We will keep your personal data only for as long as necessary to fulfill the purposes for which we collected it, including to comply with any legal, contractual obligations, or requests from competent authorities.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purpose of processing your personal data and whether we can achieve these purposes through other means, and the applicable legal requirements.

If you are a Vulcaflex lead, the information regarding your interactions with us will be stored indefinitely. Likewise, if you request the deletion of your data, in this case, Vulcaflex will retain the data for an additional 72 (seventy-two) hours after your deletion request.
6. How Information Security works at Vulcaflex

We are committed to protecting our users’ personal data. We implement technical and organizational measures to help safeguard the security of your personal data. Accordingly, we inform you that we use the following tools and mechanisms:

• We employ platforms and suppliers in compliance with the General Data Protection Law (LGPD), aiming to work in alignment regarding the protection of our users’ personal data;
• We provide access to locations where personal data is stored only to previously authorized individuals, committed to confidentiality of such data, including through the signing of a confidentiality agreement;
• Through the contracted platform, we apply access authentication mechanisms to the records capable of individualizing the person responsible for processing and accessing the data collected as a result of using the Website.

7. Changes to the Privacy Policy

Vulcaflex is committed to improving its processes and is dedicated to continuously enhancing its products and services and ensuring customer satisfaction. If you have any questions regarding this Policy, please contact our Customer Service via email: [email protected]
.

As we are constantly seeking to improve our services, this Privacy Policy may be updated. Therefore, we recommend visiting this page periodically to stay informed about any modifications. If significant changes occur that require new consent, we will publish this update and request new consent from you.

Finally, if necessary, if there are changes in the purpose of personal data processing that are not compatible with the original consent, Vulcaflex will inform you about the changes in purpose, and you may revoke your consent if you disagree with the new changes.

Updated on 24.09.2020.