Frequently Asked Questions
To purchase our products, contact us by phone at +55 (34) 3233-5200. You can also buy some of our Bike line products directly through our e-commerce (check availability).
Vulcaflex is committed to improving its processes and is dedicated to the continuous enhancement of its products and services, as well as customer satisfaction. For any questions, we are always ready to assist you. Send an email to [email protected] or call (034) 3233-5271.
To file a complaint about a delay, contact us via email at [email protected] or call (034) 3233-5271 and provide your order number and/or invoice number.
To file a complaint about a purchased product, contact us via email at [[email protected]](mailto:[email protected]), providing the product in question, batch number, manufacturing date, description of the issue, and any supporting evidence (photos and/or videos).
To file a complaint about the carrier, contact us via email at [[email protected]](mailto:[email protected]), providing the invoice number and the responsible carrier.
To file a complaint for receiving an order that does not match the request or for damaged goods, contact us via email at [[email protected]](mailto:[email protected]), providing the product in question, batch number, invoice, and any supporting evidence (photos and/or videos).
It is extremely important that, at the time of delivery, any discrepancies be noted on the back of the invoice, indicating the condition of the received goods and, if necessary, the name of the delivery driver.
To return or exchange a product, please review our Return and Exchange Policy by clicking here, and then contact us via email at [[email protected]](mailto:[email protected]), providing relevant information such as the invoice number and the reason for the return or exchange.
To cancel an invoice, contact the responsible salesperson by email or reach out to us at [email protected]
, providing the relevant information such as the invoice number and the reason for the cancellation.
The maximum period for canceling an invoice is 24 hours after billing.
To access the Return and Exchange Policy on our website, simply click here.
To file a complaint about a canceled order, contact us via email at [[email protected]](mailto:[email protected]), providing the order number.
The DIFAL must be paid when the customer is the end consumer — that is, when the product is purchased for their own use or consumption, regardless of whether they have a State Registration (Inscrição Estadual). However, the customer must not have a business activity related to the purchased products under their CNPJ, as that would characterize them as a reseller.
If the customer has a State Registration and a commercial activity but uses the products for service provision, personal use, or consumption, we request a declaration stating that the products purchased from Vulcaflex will be used for service purposes. In this case, the customer may be classified as an “End Consumer,” and the DIFAL will be collected on the invoice.
It is important to note that many customers do not have a State Registration but do have a commercial activity — such as MEIs (Individual Microentrepreneurs). In this case, they are not considered end consumers.
No. The IPI is a separate tax, highlighted in its own field on the invoice and added to the product price, making up the invoice total.
Yes. However, we point out that the final value of the product changes according to the internal rate (tax) of the destination State for the final consumer, since the **DIFAL** is collected.
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To access the Terms of Use for our website, simply click here.
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Payment slips are always sent together with the invoice and the merchandise. Upon receiving the merchandise, if the payment slip is not attached to the invoice or has been lost, request a second copy by sending an email to [[email protected]](mailto:[email protected]).
For the extension of due dates or debt renegotiation, you can contact us via Phone: +55 (34) 3233-5229, WhatsApp: +55 (34) 9 9262-2277, or email: [[email protected]](mailto:[email protected]). Please have your CNPJ number on hand for identification.
We can suggest the best solutions for your company’s operations. Send an email according to the Business Line for which you need assistance, and we will respond shortly:
- Industrial Line: [email protected]
- Automotive and Bike Line: [email protected]
To request the SDS or Technical Data Sheet for a product you purchased, send an email to: [[email protected]](mailto:[email protected]).
You can find high-resolution photos of our products and our logo for use in your promotional materials by clicking the links below:
The DIFAL is the ICMS amount corresponding to the difference between the interstate rate and the destination state’s internal rate, paid on products sold to the end consumer — that is, only for transactions to non-taxpayer end consumers.
Tax Substitution (ST), on the other hand, is the ICMS paid on a product intended for subsequent resale. The amount is calculated based on the product’s NCM code and only applies if the origin and destination states have a protocol or agreement in place.
In short:
DIFAL = End Consumer;
ST = Subsequent Operations (Reseller)
You can contact our Marketing department via email at [[email protected]](mailto:[email protected]).
We value human potential and continuously invest in our talents. You can send your resume via email to [[email protected]](mailto:[email protected]).
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Vulcaflex Brasil
Rua Afonso Egydio de Souza, 540, Distrito Industrial | Uberlândia-MG, Brasil | CEP: 38.402-332
Vulcaflex Service
Rua Fiat, 41, Jardim Piemonte | Betim-MG, Brasil | CEP: 32.689-366
Av. Carlos Gomes de Sá, 335, Mata da Praia | Vitória-ES | CEP: 29.066-040 (Ed. PlusOffice)
Centro de Treinamentos Vulcaflex
Rua Antônio Thomaz Ferreira de Rezende, 1343, Marta Helena | Uberlândia-MG, Brasil | CEP: 38.402-236
Loja Vulcaflex | Filial Parauapebas
Avenida Redenção, Quadra 15, Lote 48, Residencial Linha Verde | Parauapebas-PA, Brasil | CEP: 68.515-000
Vulcaflex Chile
Región Metropolitana | Santiago, Chile | CEP: 75.500-00
