{"id":3924,"date":"2025-03-20T14:23:12","date_gmt":"2025-03-20T14:23:12","guid":{"rendered":"https:\/\/vulcaflex.com.br\/?page_id=3924"},"modified":"2026-01-19T04:18:36","modified_gmt":"2026-01-19T04:18:36","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/vulcaflex.com.br\/en\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t
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Return and Exchange Policy<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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1. Situations in which merchandise returns and\/or exchanges are accepted<\/h2>\t\t\t\t
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1.1 Defect or malfunction of the product<\/b>
\nReturns will only be accepted after verification of the validity of the claim.
\nClaims due to other situations, such as improper storage by the customer, misuse, or similar, will not be accepted.
\nEvidence is required (photos, videos, batch number, product samples) to effectively verify the defect and for internal traceability.
\nClaim period: According to Article 26 of the Consumer Defense Code (CDC), for apparent defects, the claim period is 30 days for non-durable products (food, hygiene products, etc.) and 90 days for durable products (furniture, appliances, automobiles, etc.).<\/p>\n

1.2 Products delivered partially non-compliant with the order, tampered with, or damaged<\/b>
\nCases in which one or more items were delivered not in accordance with the original order may be partially returned. Contact Vulcaflex to request the return.
\nA written note must be made on the transport document stating that there was damage and\/or that the delivery did not match the order.
\nClaim period: 7 (seven) calendar days after receiving the product.<\/p>\n

For a product exchange or customer reimbursement to occur, it is essential that the return note be sent to Vulcaflex within a maximum period of 10 (ten) calendar days.<\/strong><\/p>\n

For the return to be accepted by Vulcaflex, the returned item must be sealed, in its original packaging, with all pieces, components, accessories, and no signs of use.<\/strong><\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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2. Situations in which merchandise refusals are accepted<\/h2>\t\t\t\t
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2.1 Delivery location different from the original order<\/b>
\nSituation where delivery is made to a location\/branch different from that requested by the customer.<\/p>\n

2.2 Order not approved by the customer<\/b>
\nEvidence must be provided showing that the order was not approved. If Vulcaflex has proof of order approval, it cannot be refused.<\/p>\n

In all cases of refusal, it is necessary to contact Vulcaflex and report the issue as soon as it is identified.<\/strong><\/p>\n

The invoice stub MUST NOT BE SIGNED, DETACHED, OR STAMPED by the customer.<\/strong><\/p>\n

Indicate on the back of the 1st copy of the invoice the reason for the refusal, stamp, date, sign, and return it to the carrier.<\/strong><\/p>\n

Effective Date: 08\/20\/2020<\/b><\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Contact Us!<\/h2>

\n\t\t\t\t\t\tEffective service is essential. Contact our sales team or Customer Service, download our catalogs, request duplicate invoices and bills, request Safety Data Sheets (FISPQs) and product technical sheets, among other services. The best part: calls and WhatsApp are available on a single number. Add it to your contacts:\n\t\t\t\t\t<\/h3>\t\t\t\t
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+55 (34) 3233-5200<\/p>\n

sac@vulcaflex.com.br<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Return and Exchange Policy 1. Situations in which merchandise returns and\/or exchanges are accepted 1.1 Defect or malfunction of the product Returns will only be accepted after verification of the validity of the claim. Claims due to other situations, such as improper storage by the customer, misuse, or similar, will not be accepted. Evidence is […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3924","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/vulcaflex.com.br\/en\/wp-json\/wp\/v2\/pages\/3924","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vulcaflex.com.br\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vulcaflex.com.br\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vulcaflex.com.br\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/vulcaflex.com.br\/en\/wp-json\/wp\/v2\/comments?post=3924"}],"version-history":[{"count":12,"href":"https:\/\/vulcaflex.com.br\/en\/wp-json\/wp\/v2\/pages\/3924\/revisions"}],"predecessor-version":[{"id":6802,"href":"https:\/\/vulcaflex.com.br\/en\/wp-json\/wp\/v2\/pages\/3924\/revisions\/6802"}],"wp:attachment":[{"href":"https:\/\/vulcaflex.com.br\/en\/wp-json\/wp\/v2\/media?parent=3924"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}