{"id":3907,"date":"2025-02-12T23:09:53","date_gmt":"2025-02-12T23:09:53","guid":{"rendered":"https:\/\/vulcaflex.com.br\/?page_id=3907"},"modified":"2026-01-19T04:18:41","modified_gmt":"2026-01-19T04:18:41","slug":"questions","status":"publish","type":"page","link":"https:\/\/vulcaflex.com.br\/en\/questions\/","title":{"rendered":"QUESTIONS"},"content":{"rendered":"\t\t
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Frequently Asked Questions<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n \n \n How can I purchase Vulcaflex products?<\/span>\n\n \n
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To purchase our products, contact us by phone at +55 (34) 3233-5200. You can also buy some of our Bike line products directly through our e-commerce (check availability).<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n I couldn\u2019t find the answer to my question here. What should I do?<\/span>\n\n \n
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Vulcaflex is committed to improving its processes and is dedicated to the continuous enhancement of its products and services, as well as customer satisfaction. For any questions, we are always ready to assist you. Send an email to sac@vulcaflex.com.br<\/a> or call (034) 3233-5271.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n How should I proceed to file a complaint about a delay?<\/span>\n\n \n
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To file a complaint about a delay, contact us via email at sac@vulcaflex.com.br<\/a> or call (034) 3233-5271 and provide your order number and\/or invoice number.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n How should I proceed to file a complaint about a product I purchased?<\/span>\n\n \n
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To file a complaint about a purchased product, contact us via email at [sac@vulcaflex.com.br](mailto:sac@vulcaflex.com.br)<\/strong>, providing the product in question, batch number, manufacturing date, description of the issue, and any supporting evidence (photos and\/or videos).<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n How do I file a complaint about the carrier that delivered my order?<\/span>\n\n \n
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To file a complaint about the carrier, contact us via email at [sac@vulcaflex.com.br](mailto:sac@vulcaflex.com.br)<\/strong>, providing the invoice number and the responsible carrier.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n How do I file a complaint for receiving an order that does not match the request or for damaged goods?<\/span>\n\n \n
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To file a complaint for receiving an order that does not match the request or for damaged goods, contact us via email at [sac@vulcaflex.com.br](mailto:sac@vulcaflex.com.br)<\/strong>, providing the product in question, batch number, invoice, and any supporting evidence (photos and\/or videos).<\/p>

It is extremely important that, at the time of delivery, any discrepancies be noted on the back of the invoice, indicating the condition of the received goods and, if necessary, the name of the delivery driver.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n How should I proceed to return or exchange a product?<\/span>\n\n \n
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To return or exchange a product, please review our Return and Exchange Policy<\/strong> by clicking here<\/a>, and then contact us via email at [sac@vulcaflex.com.br](mailto:sac@vulcaflex.com.br)<\/strong>, providing relevant information such as the invoice number and the reason for the return or exchange.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n How should I proceed to cancel an invoice?<\/span>\n\n \n
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\n To cancel an invoice, contact the responsible salesperson by email or reach out to us at sac@vulcaflex.com.br\n<\/strong>, providing the relevant information such as the invoice number and the reason for the cancellation.\n\nThe maximum period for canceling an invoice is 24 hours after billing. <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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\n \n \n Where can I find Vulcaflex\u2019s Return and Exchange Policy?<\/span>\n\n \n
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\n To access the Return and Exchange Policy<\/strong> on our website, simply click here<\/a>.\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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\n \n \n How should I proceed to file a complaint about a canceled order?<\/span>\n\n \n
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\n To file a complaint about a canceled order, contact us via email at [sac@vulcaflex.com.br](mailto:sac@vulcaflex.com.br)<\/strong>, providing the order number.\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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\n \n \n When purchasing from Vulcaflex, do I have to pay DIFAL? Which category is required to pay DIFAL?<\/span>\n\n \n
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\n The DIFAL<\/strong> must be paid when the customer is the end consumer<\/strong> \u2014 that is, when the product is purchased for their own use or consumption, regardless of whether they have a State Registration (Inscri\u00e7\u00e3o Estadual). However, the customer must not have a business activity related to the purchased products<\/strong> under their CNPJ, as that would characterize them as a reseller.\n\nIf the customer has a State Registration and a commercial activity but uses the products for service provision, personal use, or consumption, we request a declaration stating that the products purchased from Vulcaflex will be used for service purposes. In this case, the customer may be classified as an \u201cEnd Consumer,\u201d and the DIFAL<\/strong> will be collected on the invoice.\n\nIt is important to note that many customers do not have a State Registration<\/strong> but do have a commercial activity<\/strong> \u2014 such as MEIs (Individual Microentrepreneurs). In this case, they are not considered end consumers.\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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\n \n \n Is the IPI already included in the price of the products I'm buying?<\/span>\n\n \n
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\n No<\/strong>. The IPI<\/strong> is a separate tax, highlighted in its own field on the invoice and added to the product price, making up the invoice total. <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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\n \n \n Can I make a purchase as an individual (natural person)?<\/span>\n\n \n
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\n Yes<\/strong>. However, we point out that the final value of the product changes according to the internal rate (tax) of the destination State for the final consumer, since the **DIFAL** is collected. <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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\n \n \n Where can I find Vulcaflex\u2019s website Privacy Policy?<\/span>\n\n \n
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\n To access our Privacy Policy, simply click here<\/a>.\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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\n \n \n Where can I find the Terms of Use for Vulcaflex\u2019s website?<\/span>\n\n \n
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\n To access the Terms of Use for our website, simply click here<\/a>.\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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\n \n \n I no longer want to receive emails from Vulcaflex. What should I do?<\/span>\n\n \n
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\n We\u2019re sorry to hear this, but we respect your decision. =(\n\nYou can request to be removed from our email list by clicking here<\/a>.<\/strong>\n\nPlease also note that at the bottom of every email we send, you will find the link \u201cIf you no longer wish to receive messages like this, click here,\u201d which allows you to unsubscribe from our email list at any time.\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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\n \n \n How should I proceed to request a second copy of a payment slip?<\/span>\n\n \n
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\n Payment slips are always sent together with the invoice and the merchandise. Upon receiving the merchandise, if the payment slip is not attached to the invoice or has been lost, request a second copy by sending an email to [fernando.franca@vulcaflex.com.br](mailto:fernando.franca@vulcaflex.com.br)<\/strong>.\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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\n \n \n Regarding the extension of due dates or debt renegotiation, who should I contact?<\/span>\n\n \n
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\n For the extension of due dates or debt renegotiation, you can contact us via Phone: +55 (34) 3233-5229<\/strong>, WhatsApp: +55 (34) 9 9262-2277<\/strong>, or email: [fernando.franca@vulcaflex.com.br](mailto:fernando.franca@vulcaflex.com.br)<\/strong>. Please have your CNPJ number on hand for identification.\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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\n \n \n I have technical questions about how to apply a product or which product I should buy. Who should I contact?<\/span>\n\n \n
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\n We can suggest the best solutions for your company\u2019s operations. Send an email according to the Business Line for which you need assistance, and we will respond shortly:\n\n